STORE POLICY
Shipping & return/ exchange policy:
Jojoba & Mint Hair Oil:
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Hair oil orders will process and ship within 48 hours of purchase
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All sales are final- hair oil is not eligible for returns or exchanges
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hair oil orders can be cancelled same day. Subject to restocking fee of 5%
Hair Extensions & Products Shipping Policy:
Processing Time for online orders is 2-5 business days
(processing time is the amount of time it takes to prepare an order for shipping)
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Billing and Shipping address must match. Orders will be shipped to billing address
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Online orders are processed within 2-5 business days not including weekends. Delivery time is after processing time. Express shipping is subject to the 2-5 business day processing time.
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Tracking information will be available from the mail carrier within 24-48 hours after the order is processed
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Shipped Packages include $100 carrier insurance to add additional insurance, please email customercare@levelextensions.com to request full coverage
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All sales are final
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Orders cannot be cancelled, unless the cancellation request is made via email, the same day that the order is placed, restocking/ cancellation fee applies. Restocking fee is 5% or $25 whichever is greater
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To check the status of an online order, please send an email to customercare@levelextensions.com Include your full name and order number, along with your question.