LEVEL Extensions is a hair extensions and wig company for protective styles. (coupons listed online only apply to LEVEL Extensions online orders- premium virgin hair)

Shipping/ Order Status Policy

 
Processing Time for online orders is 48-72 business hours
(processing time is the amount of time it takes to prepare an order for shipping)
  • Billing and Shipping address must match. Orders will be shipped to billing address
  • Online orders are processed within 48-72 hours business days not including weekends.  Delivery time is after processing time. Express shipping is subject to the 48-72 hour business day processing time. 
  • Tracking information will be available from the mail carrier within 24-48 hours after the order is processed
  • Shipped Packages include $100 carrier insurance to add additional insurance, please email customercare@levelextensions.com to request full coverage
  • All sales are final, exchanges accepted within 7 days 
  • Orders cannot be cancelled, unless the cancellation request is made via email, the same day that the order is placed, restocking/ cancellation fee applies. 

     

    • To check the status of an online order, please send an email to customercare@levelextensions.com Include your full name and order number, along with your question.  

    (click the shopping bag at the top of the page to go back to checkout)